Privacy Policy

Company: ChezaTek Solutions Ltd (“ChezaTek”, “we”, “us”, “our”)
Effective Date: [Insert Date]
Last Updated: [Insert Date]

1. Information We Collect

We may collect the following categories of information depending on the Service you use:

1.1 Information You Provide

• Account details: name, username, email address, phone number, password (encrypted), profile information
• Identity/KYC details (where required): national ID/passport, date of birth, verification details
• Business information: organization name, registration number, TPIN, address, and authorized user details
• Support messages: inquiries, feedback, attachments, and communications you send to us
• Content you submit: forms, uploads, messages, event listings, tickets, or other content

1.2 Information We Collect Automatically

• Device data: device type, operating system, browser type, app version
• Usage data: pages visited, features used, actions performed, timestamps, logs
• Identifiers: IP address, approximate location (from IP), session identifiers
• Cookies and similar technologies: for analytics, security, and preferences

1.3 Payment Information

If you make payments through our Services, payment processing may be handled by third-party payment providers. We may receive payment confirmations, transaction references, and limited billing details, but we do not store full card details unless explicitly stated within a specific product’s payment page.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Services
• Create and manage accounts and organizational access
• Process transactions, subscriptions, and service requests
• Send important updates (security alerts, confirmations, policy changes)
• Respond to support requests and improve customer experience
• Monitor and prevent fraud, abuse, or unauthorized activity
• Improve performance, analytics, and user experience
• Comply with legal obligations and enforce our Terms

3. Legal Bases for Processing (Where Applicable)

Depending on your location and applicable laws, we may process information based on:

• Your consent (e.g., marketing communications where required)
• Performance of a contract (to provide the Services)
• Legitimate interests (e.g., security, product improvement)
• Legal obligations (e.g., compliance, lawful requests)

4. How We Share Information

We do not sell your personal information. We may share your data with:

• Service providers: hosting, analytics, messaging, customer support, payment processors
• Business partners: only where needed to deliver a requested feature (e.g., ticket scanning partners)
• Compliance and legal: where required by law, court orders, or lawful requests
• Corporate changes: merger, acquisition, sale of assets (with appropriate safeguards)

5. Data Retention

We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the product and legal requirements.

6. Security

We implement reasonable technical and organizational safeguards to protect your information, such as access controls, encryption (where appropriate), secure hosting, and monitoring. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have rights to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing
• Withdraw consent (where processing is based on consent)
• Request a copy of your data (data portability, where applicable)

To submit a request, contact us at: privacy@chezatek.com (replace with your official email).

8. Cookies

We may use cookies and similar tools to keep you logged in, remember preferences, improve performance, and understand usage. You can control cookies via browser settings. Some features may not work properly without cookies.

9. Children’s Privacy

Our Services are not intended for children under the age of 13 (or the minimum age in your jurisdiction). If we learn we collected personal data from a child without appropriate consent, we will delete it.

10. International Data Transfers

Your information may be processed in countries where we or our service providers operate. Where required, we take steps to ensure appropriate safeguards are in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post updates on this page and adjust the “Last Updated” date. Material changes may be communicated through the Service.

12. Contact Us

ChezaTek Solutions Ltd
Address: [Insert Company Address]
Email: privacy@chezatek.com
Support: support@chezatek.com